Refund policy
Refund & Return Policy
Last Updated: 06 July 2026
At Sethi Aesthetic, customer satisfaction is important to us. If your order arrives damaged, defective, or incorrect, we're here to help.
Return Eligibility
Returns are accepted only when:
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The product is damaged during transit.
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The wrong product has been delivered.
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The product has a manufacturing defect.
Return requests must be submitted within 7 days of delivery.
Because our products are handcrafted, slight variations in color, texture, finish, and dimensions are natural and are not considered defects.
Non-Returnable Items
Returns are not accepted for:
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Customized or personalized products
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Products damaged due to misuse, improper handling, or negligence
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Products returned without original packaging
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Products returned without proof of purchase
Return Process
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Email us at sethiaesthetic@gmail.com with:
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Order Number
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Clear photographs
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Complete unboxing video (mandatory for transit damage claims)
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Our team will review your request within 2 business days.
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Once approved, we will arrange a reverse pickup (where available) or provide return shipping instructions.
Refunds
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Approved refunds are processed within 5–7 business days after the returned product passes inspection.
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Refunds are credited to the original payment method.
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For Cash on Delivery (COD) orders, refunds are made via Bank Transfer or UPI.
Exchanges
Exchanges are available for damaged or defective products, subject to stock availability.
Order Cancellation
Orders may be cancelled free of charge before dispatch.
Once shipped, cancellations are not possible. However, eligible return requests may be made in accordance with this policy.
Contact
Sethi Aesthetic
Email: sethiaesthetic@gmail.com
Phone: +91 9076776111